Returns and exchanges

Du kannst Artikel bis zu 30 Tage nach Erhalt der Bestellung an uns zurückschicken oder umtauschen.

So funktioniert die Rücksendung und der Umtausch:

  1. Schicke uns bitte eine E-Mail an
  2. Teile uns mit, ob du eine Rücksendung einleiten oder einen Artikel umtauschen möchtest, z.B. in eine andere Größe.
  3. Nenne uns deinen Namen, Bestellnummer und die Artikel, die du zurücksenden oder umtauschen möchtest.
  4. Wir melden uns von MO-FR innerhalb von 24 Stunden mit weiteren Informationen zu deiner Rücksendung.

Further information

Can I exchange an item?

It is of course no problem to buy two different sizes of a product if you are not entirely sure about the size. It's best to take a look at our size guide on the respective product page in advance to find the right size. If you don't like an item you ordered or the size doesn't fit you, you can exchange the item for the correct size within 30 days.

Click in the Returns portal "Exchange size", select the relevant items and enter your desired size. Pack the items in the original packaging and send them to our return address within 5 days using a shipping service provider of your choice. Exchanges will be shipped to the same address as the original order.

Under what conditions can I return my product(s)?

To ensure a full refund, items should be properly packaged. In addition, the products must be unworn and must not be damaged beyond normal signs of wear that occur when trying on the product.

A return is possible if the following conditions are met:

  • The product is in its original condition and originally packaged.
  • The original labels are attached to clothing items.
  • Accessories have all parts of the original packaging.

Please note that this The right of withdrawal does not apply to personalized items, as these items are made especially for you. Such items can only be returned in the event of a manufacturing defect.

When will I receive my refund?

After we receive your return, our team will process it within 48 hours. Once your return has been verified, you will usually receive your refund within 7 days. After we initiate your refund, it still needs to be processed by your bank. Depending on which payment method you used, this can take a different amount of time.

In our returns portal you can choose how you would like to receive your refund. You can choose whether the refund should be made via the original payment method or a shop credit.

Duration of the return process:

  1. Shipping & processing: 5 -6 working days
  2. Immediate refund:
    - RAVE Clothing Shop credit: immediately after processing the return
  3. Other refund options: '
    - Apple Pay & Google Pay: max 14 working days
    - PayPal: max. 5 working days
    - Klarna: see below "Returns with Klarna"
    - Credit/debit card: max. 14 working days
How much does it cost to return items?

Returns must be sent back at your own expense. As a rule, a return costs between €2-4, depending on the shipping service provider.

If an order with a value of over €50 is returned to us in full, we reserve the right to charge a shipping fee. A flat rate can be claimed retrospectively. The flat rate here is €4.99.

How long do I have to return my order?

Our extended return period is 30 days and begins on the order date. Please note that we will no longer process returns that reach us after 30 days from the order date. In this case, a refund is excluded.

For returns that are sent back to us more than 30 days after the order date, the products will be donated to a non-profit organization (e.g. Caritas Berlin).

Returns , which are sent to our office address or our warehouse address after 30 days at your own expense cannot be taken into account. A refund is excluded.

In which cases is it not possible to exchange an item?

Personalized products are made especially for you. They therefore cannot be returned unless there is a production error.

30-day satisfaction guarantee

You can return items to us within 30 days, even if you bought them on sale. We want you to be satisfied.

Klarna: How does the return work?

If you have already paid for the order and sent something back, you don't need to do anything else. You will receive a refund from Klarna for the returned items within 5 working days.

If you have not yet paid for the order, you can proceed as follows to pause the payment:

The Payment deadline for RAVE Clothing orders is 14 days. For this reason, we recommend registering your return on the Klarna website.

Open your order on the Klarna website and click on “Register return”. You can then specify how many products you would like to return. Your payment will now be paused until the return has been processed. Klarna will then inform you of the new invoice amount.

If you still received a payment reminder even though you have already returned your items or order, in this case contact Klarna customer service directly.

Please note that RAVE Clothing customer service cannot extend your invoice deadline.

Do you need help?

We try to solve your problems and questions as quickly as possible, which is why we have created a help page for you

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