1. Shopping bag
Select the products you want to order by clicking the "Add to bag" button. This will place your selection in your shopping bag. You can change this selection at any time before submitting your order. Please read the general terms and conditions and the cancellation policy carefully. You can only continue with the order if you agree to the terms and conditions and the cancellation policy (tick the box). By clicking on the "Checkout" button you will get to the next order step.
If you already have a customer account, please log in with your e-mail address and password, otherwise register as a new customer by clicking on "Create account". Your data will be collected, processed and used in compliance with data protection regulations (Privacy Notice). Any other use or transfer to third parties does not take place. If you are already registered, you can now select the shipping method. New customers get to the next order step by clicking the "Login" button.
3. Select delivery address
Now enter your desired delivery address and choose whether you would like to receive our newsletter. If you would like a different billing address, you can enter this in the next but one step. By clicking the button "Continue to shipping method" you will get to the next order step.
4. Select shipping method
Select your preferred shipping method (DHL, DPD, UPS or Packstation). By clicking the button "Continue to payment method" you will get to the next order step.
5. Select payment method / enter billing address
Select your preferred payment method and now check your billing address. By clicking the "Check order" button you get an overview of your order and can check all the information again before you buy.
6. Complete the ordering process
Check whether all the information is correct. By clicking the button "Buy now" you send your order to us. You are hereby making a legally binding offer.
Returns / Cancellation
In the event of a return, we will bear the costs for the return shipment within Germany from an order value of 40€. You have 14 days to return your order to us without giving a reason.
With our improved online returns portal, you can easily arrange everything with just a few clicks. Here you get to the Online returns portal.
If you do not have access to your customer account or no account has been created, please contact our customer service if the value your order is over 40€. In the case of an order value of less than 40€ or no customer account created, a cancellation form must be enclosed with the package. We will not bear the return costs.
Here you will find all information about the right of withdrawal.